Claims Director - Medical Professional Liability
Proassurance

Job Info

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An exciting opportunity exists to join the ProAssurance family of companies!

We are a specialty writer of professional liability, products liability and workers' compensation insurance. With approximately 1,000 team members operating in all 50 states, we are well-positioned to offer career opportunities to individuals interested in professional growth.

This position supports PICA, a division of our medical professional liability line of business supporting dentists, podiatrists and chiropractors, and can be fully remote, preferably in the EST or CST time zones.

For full consideration, candidates should have professional liability claims handling experience.

The Claims Director is an experienced claims leadership position that works side-by-side with the Vice President of Claims to ensure exceptional claims results. The Claims Director develops and maintains highly productive relationships with all Claims, Underwriting, and Risk Management staff, as well as policyholders, agents, and outside defense counsel. The Claims Director directs the claims staff and provides guidance, mentoring, and coaching on claim and litigation management strategies, policy interpretation, coverage, and operations. The Claims Director may maintain a caseload of assigned claim files.

Essential Duties and Responsibilities:

55% - Team Management and Leadership:

• Recruits, develops, mentors, and provides guidance to claims staff on assigned files.
• Provides high level technical direction to claims staff and works with VP of Claims responsive to authority requests in excess of designated authority levels.
• Ensures that employees follow workflows, processes, and guidelines, and actively manages operations for team.
• Ensures the delivery of dynamic and diverse educational programs to support development of existing staff and to recruit new talent to the Company. Provides technical guidance and supervision for direct reports including hiring, performance management and employee education and career development.
• Collaborates with other claims management on ongoing evaluation of operations and workload assignments. Solicits frequent feedback, identifies trends, and makes recommendations to maintain effective and efficient protocols, workflows, and best practices that lead to better outcomes in all claims functions.
• May manage an active caseload.

30% - Claims Management and Oversight:

• Identifies, monitors, and reports on emerging claim and litigation trends.
• Creates and reviews claim reports regarding key management and performance measures.
• Implements claims management procedures and strategies.
• Performs internal quality control audits.
• Participates in internal and external audits.
• Continuously work with claims staff in preparation for reinsurance, state, and internal audits.
• Ensures compliance with individual state requirements and claims policies and procedures.
• Participates in policyholder meetings for new and renewal business.
• Performs account coordination activities with other departments when needed.

10% - Strategic and Financial Planning:

• Stays informed of market conditions, economic changes and industry trends and recommends appropriate claim strategy changes, as indicated.
• Works alongside VP of Claims to develop and execute strategic priorities.
• May develop, manage, and monitor budget.

5% - Performs special projects or other duties as directed by management.

Qualifications:

• Bachelor's Degree required, advanced degree in the legal or insurance fields preferred.
• Minimum 8 years' experience in professional liability claim handling, with prior management experience preferred.
• Experience as a practicing attorney a plus.
• Advanced organizational, planning and management skills with the ability to achieve results through others.
• Sound technical skills, analytical ability, high ethical standards, reasoned decisions, and strong operational focus.
• Ability to work independently in a fast paced, complex environment with aggressive deadlines.
• Ability to motivate, coach, train and develop staff.
• Ability to communicate effectively and professionally both verbally and in writing with various constituencies and at all levels, internally and externally.
• Willingness to travel, attend insurance and industry/business functions to promote and present a positive image of the Company.
• Valid driver's license required.

Here at ProAssurance, we believe our team members are our most valuable asset. We are committed to providing a dynamic and inclusive environment where everyone can do their best work and grow personally and professionally.

For that reason, we partner with The Predictive Index (PI) - an organization equally committed to improving the working lives of people, to help us hire the best talent by providing additional insight about one's work style.

The position you applied to may require completion of two assessments prior to being scheduled to interview with a hiring manager. Completion of the assessments is not required in order for your application to be reviewed and to speak with a Talent Acquisition team member. These assessments are Behavioral and Cognitive (internal candidates will only receive the Behavioral assessment), and each assessment takes less than 12 minutes to complete.

After submitting your application, you will receive two emails from The Predictive Index inviting you to complete each of these assessments (please check your SPAM or Junk email folder if you do not see these emails in your inbox).

Position Salary Range
$110,923.00 - $183,041.00
The salary range displayed represents the entirety of the pay grade for this position. Most candidates will start in the bottom half of the range. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have, your location and comparison to other team members already in this role.

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