Chain Account Coordinator (Reorders)
TriMark USA

Cleveland, Ohio

Posted in IT

This job has expired.

Job Info

TriMark USA is one of the country's largest providers of foodservice equipment and supplies. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. As a company, we strive to lead with our values and to support the success and sustainability of our customers so they can focus on their culinary pursuits.


(Medical, Dental, Vision, Pet & Legal Insurance)

The Chain Account Coordinator (Reorders) reports to the Manager of Chain Account Reorders, and is located in Cleveland, OH.


The Chain Account Job Coordinator will be responsible for foodservice project management and kitchen job coordination of a restaurant build/remodel of our chain accounts.


  • HS Diploma/GED required; Bachelor's Degree preferred
  • Must complete CFSP Test within first 3 years of employment
  • 1 year+ working in a professional office environment
  • 1-2 years customer service or project management experience
  • Foodservice industry and construction industry experience preferred


  • Prepare accurate quotes for a restaurant job
  • Order associated equipment and supplies for a restaurant job
  • Expedite all processes involved in a restaurant job
  • Process change orders with appropriate deposits and signoffs
  • Arrange installation of equipment for restaurant job
  • Reconcile restaurant job upon completion
  • Address service and warranty issues experienced by customers in a timely fashion: call service agencies, direct to Chain Customer Service Rep, train customer in how to handle
  • Provide miscellaneous quoting and order entry for chain account customers
  • Build strong positive relationships with customers, vendors, and company personnel
  • Prompt follow up calls/emails
  • Professional communication, both oral and written
  • Convey care in interactions
  • Will interact with subcontractors, general contractors, customers
  • Will interact with architects/consultants, 3rd party designers, service agencies, and manufacturers
  • Will interact with department personnel, Designers, Sales personnel, Warehouse operations, and Installers
  • Research questions as they arise
  • Research alternative products to save customers money
  • Vendor negotiations
  • Ensure a competitive quote where you save the customer's money and increase profitability for the company
  • Work diligently to delay price increases
  • Seek additional discounts in competitive situations
  • Develop personal product knowledge
  • Other duties as assigned


  • Excellent communication and interpersonal skills, both oral and written
  • Excellent customer service attitude and skills
  • Above average math skills
  • A successful candidate must possess excellent interpersonal and managerial skills with the ability to work both independently and in a team environment
  • Strong working knowledge with MS Word, Excel, and Outlook
  • Strong organizational skills
  • Attention to detail
  • Ability to handle multiple priorities and prioritize accordingly
  • Diligent work ethic, must be self-motivated and able to take the initiative to get the job done
  • High business ethics
  • Exercise independent judgment for proper decision making
  • Critical thinking and problem solving
  • Ability to travel to jobsites as needed, usually less than 20%
  • Ability to read blueprints
  • General construction knowledge
  • Leadership skills
  • Desire to grow and learn through constructive feedback and development


  • Travel to job sites as needed

TriMark's commitment to diversity, equity, and inclusion is a purposeful mission of strengthening our organization and those we serve by uniting the unique differences of our employees. This mission is instilled in who we are as a company. We are committed to promoting diversity, equity and inclusion through sharing, education, and experiences. We are greater together through unity in diversity. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to

This job has expired.

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