Centralized National Account Specialist
Avnet, Inc.

Richfield, Ohio

Posted in Electronics


This job has expired.

Job Info


Newark

Newark, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

Job Summary:
Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

Principal Responsibilities:

  • May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
  • Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
  • Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
  • Maintains and updates electronic and/or hard copy records as required.
  • Other duties as assigned.

Job Level Specifications:
  • Mastery knowledge of the job, practices and procedures, as well as how it affects the organization. Develops process improvement for a wide variety of tasks.
  • Consistently works on highly complex problems requiring independent action and decision-making. Determines best course of action to resolve problems and makes recommendations for improvement.
  • Work is performed under little or no guidance and assigned in the form of broad objectives. Significant creativity and ingenuity are expected to recommend solutions to complex problems and additional challenges. May act as informal team lead and/or coach less experienced team members.
  • Frequent collaboration with management, external contacts and/or other teams. Coordinates efforts with other departments for optimal efficiency. May act as a point of contact for individuals internally and/or externally.
  • Actions may impact the department and the organization. Errors may be difficult to detect and remedy and may require significant expenditure to resolve.

Work Experience:
  • Typically requires a minimum of eight years of related experience.

Education and Certification(s):
  • High School Diploma or equivalent

Distinguishing Characteristics:
  • Extensive computer, email, phone, communication and problem solving skills.
  • Must be able to multi-task and work in a fast paced environment.
  • May require fluency in more than one language.


The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.


This job has expired.

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