Care Management Support Assistant- WAH Nationwide
Humana

Tampa, Florida

Posted in Insurance


This job has expired.

Job Info


Description

The Care Management Support Assistant 2 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Care Management Support Assistant 2 Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

This position will work an 8 hour shift between 9AM and 8PM Eastern Time with occasional overtime and Saturdays required.

Required Qualifications

  • Proficiency in Microsoft , Word, Excel, and Outlook
  • 1 year or more of call center/high volume call experience
  • 1 year or more of administration support experience in the healthcare industry
  • Familiarity with care and well-being resources
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences
  • Preferred Qualifications
  • High School Diploma
  • Microsoft Access proficiency
Additional qualifications- per Humana's Work at Home Policy
  • Minimal Internet speeds of 25 Mbps download and 10 Mbps upload
  • Speed test to verify internet speed
  • Wireless, wired cable or DSL connection is suggested
Scheduled Weekly Hours

40


This job has expired.

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