Call Center Manager
DJJ

Job Info

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Overview

U Pull-&-Pay (UPAP) is a dynamic company with a nationwide network of retail self-serve used auto parts stores. As a customer focused organization, UPAP exists to provide low cost, used auto parts to our customers. Our inventory and interchange information services enhance the customer experience. Customers bring their own tools into UPAP stores and remove valuable auto parts from an environmentally processed inventory of autos. These auto parts are purchased according to a specific price list shared with our customers. UPAPs inventory of autos is rotated continuously.

UPAP is a wholly owned subsidiary of The David J Joseph Company (DJJ) which was founded in 1885 and is a world leader in scrap metal recycling & trading. With over 80 locations, the Joseph Company is headquartered in Cincinnati, Ohio and is a wholly owned subsidiary of Nucor Corporation (NUE) a Fortune 200 Company. DJJ has a well-earned reputation for safety, integrity and innovation. We are recognized as a good community citizen who is trustworthy, financially strong and environmentally proactive.

If you are ready to grow with a successful company, please apply online or in person.
Responsibilities

• Serve as a role model with safety policies and practices
• Oversee daily operations including teammate hiring and development
• Develop and maintain positive working relationships with internal and external customers
• Provide coaching and assistance to team to meet job requirements
• Answer calls as needed to ensure the office maintains department goals
• Oversee and ensure conflict resolution between representatives and customers
• Seek out feedback and updates from all stores and regional buyers
• Collaborate with IT, HR, Advertising, Accounting, and other support services to ensure the office is operating properly
• Ensure all representatives follow the company's purchasing guidelines
• Develop ways to motivate, educate and maintain positive morale within the office
• Update weekly scorecard and report cards
• Analyze reports and execute a continuous improvement environment
• Stay current on state laws to ensure the vehicles are purchased legally

Qualifications

• Excellent verbal and written communication skills with people at all levels within and outside the organization. Bilingual Spanish speaking preferred
• High School diploma or equivalent required
• Bachelor's degree or three (3) years of relevant supervisory experience preferred
• Minimum of five (5) years of customer service or call center experience required
• Must possess excellent problem solving, organizational, and team building skills
• Must possess a level of proficiency with Excel, Work and Outlook
• Ability to multitask by handling a high volume of calls
• Must display the ability to make autonomous decisions
• Must be willing to work weekends and overtime
• Experience in recruiting, interviewing, training and developing a team preferred

Benefits

We offer a competitive compensation and benefit package including paid training, bonus program, medical, dental, vision, life and disability coverage, vacation, paid holidays, a 401(k) plan with match, tuition reimbursement and other great benefits.

EEO Statement

U-Pull-&-Pay, LLC is a drug-free workplace and conducts pre-employment testing as a condition of employment.

U-Pull-&-Pay, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, creed, gender, pregnancy, childbirth and related medical conditions, lactation/breastfeeding, gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, marital status, familial status, genetic information, disability, veteran status, military status, or any other classification, status, or characteristic protected by local, state, or federal laws, rules, or regulations. U-Pull-&-Pay, LLC hires and promotes individuals solely on the basis of their qualifications for the job to be filled. If you'd like more information on your EEO rights under the law, please click here.

UPAP reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and teammates. UPAP also provides a work environment in which each teammateis able tobe productive and work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all teammates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all teammates and applicants.

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