About Marsh McLennan Agency Midwest
Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.
The Business Process Specialist is an expert in Marsh McLennan Agency Midwest's client service processes, agency management systems and best practices. Leveraging that expertise, they lead our client service training programs and partners with employees and their managers to ensure they have the know-how and resources to execute their roles efficiently and accurately and in a manner, consistent with our corporate values and best practices. They have a fine eye for the details and are always on the lookout for ways to continuously improve our processes and clarify procedures to drive efficiency for our client service teams. With a strong knack for problem solving, the Business Process Specialist serves as a frontline resource for our staff when help is needed working through a workflow or troubleshooting a potential problem with our agency management system.
PROCESS MANAGEMENT
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