Business Analyst - eCommerce Platforms - Remote
Kohler Co.

Job Info

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Business Analyst - eCommerce Platforms - Remote

Work Mode: Remote

Location:  Kohler, WI or Remote

Opportunity

Are you looking to be part of a growing global business? Do you enjoy working with digital technology and eCommerce platforms? If so, Kohler Co. has an excellent opportunity for you!

Kohler Co., a fast growing privately held company, offers competitive compensation and extensive benefits including 401K match, pension, tuition reimbursement, parental leave and other company perks and benefits. Kohler is a global leader in the manufacture of kitchen and bath products, engines, power systems and decorative products. The company is a proud owner and operator of the world's finest five-star hospitality and golf resort destinations and a host of Ryder Cup 2021. Visit kohlercompany.com to learn more about Kohler Co.'s "Believing in Better" philosophy and global efforts in sustainability and stewardship!

The BA is responsible for supporting the digital marketing operations of Kohler eCommerce properties through partnerships with merchant stakeholders to plan, develop, and implement innovative digital marketing customer solutions and programs and support marketing efforts of emerging channels. 

Specific Responsibilities

• The Business Analyst - CommerceTools is responsible for supporting merchant teams to maximize online sales and optimize the online customer experience by working closely with the Digital Marketing stakeholders. This role reports directly to the Manager - Digital Operations for the Kitchen & Bath North America region.
• Provide active support of Kohler and Interiors website operations: coordinate website related product launch activities, manage promotion activities, product categorization and merchandising controls to drive eCommerce conversion.
•  Maintains a master list of all website activities for scheduling coordination and governance.
•  Manages the digital turn-in process for all onsite promotions, offers, and coupons.
•  Conducts internal audits of commerce platform content, roles, and permissions.
•  Responsible for supporting an adaptive workflow across digital marketing channels to enable planned and reactionary offers and promotions based on business needs.
• Coordinates with product catalog feed service providers for all digital shopping and social channel data aggregation
• Provides internal teams with operational support and triage.
•  Advises on content, promotion, and merchant tools adoption to enable teams to improve overall website user experience including site taxonomy management, product sorting, product recommendations, price and promotions management, visitor identity and membership management, and product bundling and assortments
• Assists in ensuring overall integrity of the eCommerce promotion schedule.
• Works with appropriate team leads to determine the acceptable range for test results and usability.
• Collaborate with Digital Merchandising, Kohler Signature Stores, Bathroom Design Services, Installation Services, Inside Sales, Customer Service, DevOps, and Global Ecommerce teams on content syndication planning.
• Work closely with eCommerce online merchandising manager to optimize product assortments.
• Continually drive innovation to create memorable eCommerce experiences and deliver business impact by working with cross-functional project task force.
• Monitor and benchmark local market trends to make suggestion on payment and delivery propositions.
• Develop a training curriculum for new commerce platform users.
• Lead commercial reporting on online trade performance. Together with analytics manager dive deeper in weekly and monthly reports to derive insights and take actions for return management, product pushes, and UX requests.

Skills/Requirements

•  Bachelor's degree required in: Marketing, Communication Arts, Media & Technology, Information Technology, or Business Administration required.
• 4+ years' experience supporting eCommerce in direct-to-consumer sales required.
• Manufacturing industry and service experiences are a plus.
• Familiarity with Smartsheet, request systems like Jira and SharePoint, and product databases and reporting systems preferred.
• Proven experience with Commercetools, CMS, search technologies.
• Experience with AEM, inRiver, Adobe Analytics, Lucidworks, Quantum Metrics, and Microsoft Office preferred.

Skills:

• Data oriented and attention to details.
• Excellent communication skills and the ability to effectively present ideas to large groups of stakeholders.
• Highly developed, demonstrated teamwork skills.
• Ability to see the big picture and provide useful advice and input across the company.
• Strong commercial awareness and understanding of the luxury sector.
• Passionate about delivering a first-class website experience.
• Strong organizational skills.
• Ability to increase productivity and continuously improve methods, approaches, and contribution.
• Positive can do attitude.

Travel:

• Minimal travel as needed.

To fully demonstrate our commitment to the health, safety and wellbeing of our associates, we are requiring all U.S. based team members to be fully vaccinated against COVID-19 as a condition of employment beginning January 1, 2022. We believe this path forward further strengthens our workforce and the future growth and resilience of our company and community.  Individuals with medical conditions or sincerely held religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen.  So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.  

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.  We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or veteran status.  If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com.  Kohler Co. is an equal opportunity/affirmative action employer.  

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .

This job has expired.