Business Analyst
CSG

Atlanta, Georgia

Posted in Manufacturing and Production


This job has expired.

Job Info


Hi, I'm Juhi Banerjee, your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

What you'll do

  • You will report to the Director of Programs to contribute toward managing overall project deployment efforts including CSG & Customer deliverables, testing, and implementation support
  • Be a contact for CSG as it pertains to client implementation projects in the Solution Services Department
  • Interface with internal staff, external clients, and vendors
  • Collaborate with technical and business teams
  • Work on projects of diverse scope
  • Execute projects that are not fully defined
  • Manage multiple large projects simultaneously
  • Perform as a subject matter expert on CSG's products, services, and interfaces, and understands the technical systems, CSG architecture, and capabilities
  • Responsible for the delivery and implementation of CSG's products and services
  • Work with internal teams to define implementation processes for new product offerings and gather client requirements
  • Support the business process by tracking, communicating, and documenting important requirements, details, and issues/resolutions
  • Implement solutions requiring analysis and research
  • Collaborate with technical and business teams. Provide guidance to clients on deployment/implementation steps of CSG products
  • Is a liaison between the customer and the corresponding CSG departments
  • Responsible for important work and complex projects of diverse scope
  • May also document solutions; develop test scripts, support Interfaces upgrades, integration, certification, and implementations with clients/vendors
  • Be a product SME for projects assigned. Considered a product specialist with project management skills
  • Work on mid-range to large/complex projects
  • Maintain product implementation toolkits and conform to departmental standards

You should have

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. Remember, you are not solely your resume. Give your transferable skills the chance to tell the full story. Channel the power of YOU and apply to explore the possibility we're the perfect fit.
  • Bachelor's degree or equivalent experience
  • Proficiency in English in a business environment
  • 2 years of a Project Management or Product Implementation experience
  • PMP or CBAP certification
  • Detailed working knowledge of CSG's products, interfaces, and services
  • High-level understanding of the telecommunications/cable technology
  • Experience managing all project resources for maximum effectiveness while contributing to the role of an analyst
  • Experience with SharePoint, Confluence, Remedy, PRO, JIRA, and Oracle applications
  • Knowledge and skill level of applicable software processes
  • Experience with writing reports and communications that contain solid recommendations
  • Experience defines tasks and dates for a project plan maintained by a Project Manager
  • Experience managing project assignments with a high degree of confidence

Who will love this job
  • A trusted team player - you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect
  • A growth driver - you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision
  • A game changer - you dream big and push the limits of what's possible to improve for yourself and others
  • A leader - you excel leading your own projects and produce impactful outcomes while dedicating time to mentor those around you to help them grow
  • A strategist - you're curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions

Perks & Benefits
  • Work from Home, in-office, or hybrid
  • Flexible Paid Vacation, 2 days of Volunteer Time Off per Year, and Holiday Time Off
  • Immediately vested 5.5% 401(k) match
  • And so much more!
View More Benefits

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, our technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are good people who are committed to doing good work. We're high on respect and low on ego, making us an easy company to do business with and a best place to work. We cultivate a culture based on integrity, innovation and impact across all our locations, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world. Learn more

#LI-Remote

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.
$57,877.28-$92,602.83

This role is eligible for a bonus opportunity.

Location(s):
United States Remote


This job has expired.

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