Billing Specialist
RELX

Job Info

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Main Responsibilities:

Key Responsibilities - Billing

• Review contract(s) for billing terms and create an execution plan to operationalize
• Work with contracting paralegal and sales operations manager on potential billing related issues during contract negotiation or contract renewal
• Communicate with clients and vendors to resolve invoicing discrepancies, with input of credit, customer service and sales
• Work with customer, as needed, to ensure our billing aligns with their accounting requirements
• Develop and maintain a reporting process with customer to ensure proper billing
• Implement efficiencies in billing processes
• Process customers reporting according to terms and check for accuracy, edit as needed to ensure correct ISBNs and prices are reported.
• Manage eProduct distribution related to contracted deals
• Conduct regular reconciliation process to ensure correct invoicing
• Compile data and prepare status and revenue reports
• Look for anomalies in reporting -- expected vs reported and follow up accordingly
• Conduct regular audits of managed deals to ensure compliance with contract terms
• Follow up with customers on missed reporting according to contract terms
• Provide recommendations for customer renewals based on revenue for contracted term
• Provide regular communication to appropriate teams on reported revenue.

Other Operational Processes

Assist with other tasks, as requested, as part of the Business Operations team.

SOX Compliancy

Ensure and maintain SOX and PCI compliancy for procedures, processes around billing

Process Improvement

Provide input on ways to automate processes and efficiency gains.

Key Competencies:

Technical and Professional Expertise

Applies a depth of knowledge and understanding to own work and relates to overall business context.

Applies a breadth of knowledge across multiple functions and projects on behalf of the team.

Actively champions the team's technical knowledge within the organization.

Sought out due to in-depth knowledge and experience.

Communicates Powerfully and Prolifically

Shares information relevant to own role.

Demonstrates effective conversational skills, including active listening and questioning.

Participates in team presentations.

Solves Problems and Analyzes Issues

Is able to ask effective questions and collect facts from multiple sources in order to solve problems.

Is able to effectively identify and analyze problems and propose solutions.

Effectively manages day-to-day issues and problems without intervention.

Takes Initiative

Independently addresses unexpected situations.

Confident in taking action and removing obstacles to action.

Can be counted on to follow through on actions.

Encourages others to take their own initiative when faced with a problem.

Provides appropriate amount of information, resources and support without undermining the individual's full ownership of objectives and their success.

Collaboration and Teamwork

Develops cooperative working relationships within the team.

Considers how own style affects others and tailors interactions accordingly.

Looks for ways to develop mutually beneficial relationships across teams.

Qualifications

Functional and Technical Competencies:

Detail oriented, excellent collaboration and communication skills, analytical thinker, strong understanding of basic financial accounting. Ability to effectively identify and analyze problems and propose solutions. Ability to adapt to change and meet deadlines critical to quarter and year end revenue reporting

Education, Knowledge, Skills and Experiences:

Bachelors degree or relevant work history required. Minimum of 2 years' experience in billing, collections, and/or similar accounting functions with strong client service background. Proficient in excel and competent use of Microsoft Office suite of programs. Basic contract knowledge helpful. Knowledge of interrelated business software and systems.

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