Bilingual (English & Spanish) Product Support Specialist - (Sunday to Thursday 2pm-10:30pm CT) REMOTE)
Datasite

Job Info

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Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What's yours? Invest your talents in us, and we'll return the compliment.

Job Description:

The Bilingual Product Support Specialist provides technical product support (in English and Spanish) to users to enhance their overall product and service experience. Through Datasite product and application knowledge, assist users with queries and requests enabling them to successfully configure, manage and complete their projects.

his position is full-time remote with a preference for location in Texas, Florida, or Minnesota. Assigned schedule is Sunday-Thursday, 2pm-10:30pm CST. Remote work location must have high-speed internet access (minimum 25Mbps download & 5Mbps upload speeds).

Essential Duties and Responsibilities:

• Provide technical product support by assisting customers with simple to moderately complex questions and problems. Troubleshoot issues to resolution and directly answer user questions. Route issues the Product Support Specialist is unable to resolve to the appropriate person or team for timely resolution.
• Perform work within Datasite applications on behalf of customers at their request.
• Respond to service requests via all channels including phone, email, chat and the web community.
• Assist customers in the setup and configuration of projects and features within Datasite products.
• Provide training to customers on Datasite products via phone and web meetings through consultative discussion followed by feature demonstrations to meet their specific needs. This includes promoting the benefits of products and features the customer may not currently be using.
• Capture all service requests, interactions and communications in Salesforce Service Cloud.
• Build positive relationships with customers.
• Develop knowledge of industry and customer use cases and workflow.
• Delight the customer through every interaction.
• Other additional duties as may be requested from time to time.

Minimum Requirements (Education, Experience, Skills)

• High school diploma required.
• Expert fluency in both Spanish and English
• Strong technical aptitude and learning agility
• 1-3 years previous experience in a client service or product support environment
• Strong communication skills, especially in explaining technical terms in a way that non-technical individuals can understand
• Independent problem solving and troubleshooting skills
• Ability to work well in a team collaboration environment
• Excellent organizational skills and attention to detail

Preferred Requirements (Education, Experience, Skills)

• Bachelor's degree in related field
• Advanced Excel skills
• Previous experience supporting software or SaaS applications
• Experience in the M&A industry

This job has expired.