Bilingual Customer Service Representative - B2B (Remote) - (req42055)
Kohler Company

Job Info

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Bilingual Customer Service Representative - B2B (Remote)

Work Mode: Remote

**IMMEDIATE OPPORTUNITY**

Location: Remote

Opportunity

Provide world classcustomer service across Kohler and Sterling brands to internal and externalcustomers while maintaining a positive, problem-solving approach. Serves as themain point of contact for, international wholesale and retail customers inCanada. Adheres to policies andprocedures for order processing and management within defined time frames. Performs the following responsibilities withinestablished policies, procedures, and parameters.

SPECIFICRESPONSIBILITIES

• Lead point of contact for Kohler/Sterling brands for international wholesale, retail, and e-Commerce customers.
• Basic plumbing product and application knowledge as it relates to the function and features of Kohler/Sterling brand products and parts to support order entry/management.
• Understands and promotes the use of electronic communication tools, including KCIC, SharePoint, and EDI.
• Provides support for process improvement, cost reduction, & service improvement initiatives.
• Leverage Brand Ambassador training to build internal and external business relationships through customer interactions, customer training, and other Supply Chain activities.
• Receives, prioritizes, and responds to in-bound customer inquiries via phone, email, and fax.
• Responsible for entering customer orders with defined policies and procedures.
• Responsible for processing order changes and cancellations within defined policies and procedures.
• Responsible for clearing order logs, specifically pricing and quote related issues within defined policies, procedures, and time frames.
• Understands basic Customer Service processes.
• Responsible for receiving and acting on customer inquiries such as stock check, order status check, price check, claims, etc.
• Understands basic order fulfillment and physical distribution network principles.
• Processes transactions for Reverse Logistics Programs (RGA).
• Processes claims within defined time frames.
• Process shipment planning for International routes
• Manages and interact with Kohler and Customer's freight forwarders on movement of cargos.

Skills/Requirements

• High school diploma or GED required, 2-4 year degree preferred.
• A minimum of two years total work experience is desired - typically 1+ years of customer service experience required; 2 years preferred.
• Fluent French
• Basic Microsoft office functionality required to be successful in this position.
• Completion of internal Brand Ambassador Program required within first 12 months of employment.

#LI-Remote

Tofully demonstrate our commitment to the health, safety, and wellbeing of ourassociates, we are requiring all U.S. based team members to be fully vaccinatedagainst COVID-19 as a condition of employment. We believe this pathforward further strengthens our workforce and the future growth and resilienceof our company and community. Individuals with medical conditions orsincerely held religious beliefs that prevent them from getting the vaccine mayrequest an exemption from the vaccine requirement.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .

This job has expired.