BI Telephone Claims Representative II or Sr
National General

Job Info

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Job Summary:

Responsible for investigating and confirming the facts of loss for advanced automobile accidents. Determines coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority.

Key Responsibilities:

• Handles investigation regarding all aspects of advanced auto claims (coverage, liability and damages) with the exercise discretion and independence within increased level of authority
• Applies advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Determines subrogation or fraud potential and how to handle
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• For claims involving injuries, have a general understanding of how to review, evaluate, and negotiate injury claims. Strong negotiation skills are required.

Supervisory Responsibilities:

This job does not have supervisory duties

Preferred Qualifications:

Education and Experience

• Bachelor's degree preferred or equivalent experience
• 2 or more years of related experience

Certificates, Licenses, Registrations

• Ability to obtain and maintain adjuster licenses as required

Functional Skills

• Customer service orientation
• Strong verbal and written communication skills
• Strong time management skills from a global case management or pending perspective (vs. transactional)
• Strong problem solving and analytical skills; ability to detect differences and issue recognition from multiple sources
• Proficient in Word and Outlook
• Demonstrate the ability to interpret and apply written coverage accurately to establish claim and determine an action plan, and often requires assistance on more complex files
• Demonstrate the ability to interpret and apply written coverage accurately to establish claim and determine an action plan, and often requires assistance on more complex files
• For claims involving injuries, have a general understanding of how to review, evaluate, and negotiate injury claims
• High degree of initiative, mature judgment, and discretion
• Strong negotiation skills
• Demonstrate professional oral and written communication skills
• Organization and time management skills are critical for this position
• Demonstrate an understanding of insurance law as it relates to claims

National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

This job has expired.