BBH Glen - Residential Coordinator
VOA Chesapeake

Job Info

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COMPANY OVERVIEW

Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America - one of the nation's largest and most comprehensive human services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged "to go wherever we are needed, and do whatever comes to hand". Their declaration continues to guide Volunteers of America's impact on "Helping America's most vulnerable".

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts, we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.

JOB SUMMARY

Residential Coordinators (RCs) are ultimately responsible for the daily health, safety, and well-being of individuals receiving services, safety of their living environments and the recruitment, scheduling, training and supervision of the staff providing direct support services. All services are to be provided in a manner consistent with Volunteers for America Chesapeake and Carolinas values, mission, principles and in accordance their policies, and practices as well as state licensing standards. Residential program sites operate 24 hours a day 7 days a week, 365 days a year. Residential Coordinators report to the Program Director.

PRINCIPLE ACTIVITIES

• Ensure all environments (for both indoors and outdoors) are safe, clean, sanitary, healthy, and odor free.
• OSHA/licensing/monitoring compliant.
• Attractive and personalized according to the individual's preferences.
• Conduct thorough monthly inspection process.
• Ensure all equipment is good working order, including safety equipment such as fire extinguishers, smoke detectors, office equipment, etc.
• Coordinate and review documented monthly fire drills on each shift and severe weather drills.
• Monitor and reinforce work order system for timely repair/maintenance.
• Ensure emergency processes and plans are in place and staff are trained.
• Ensure all vehicles are clean (inside and out), in good working order, and follow a preventative routine maintenance schedule.
• Ensure monthly vehicle inspections are completed.
• Review vehicle/transportation logs to monitor for proper use.

Recruiting, Scheduling, Training and Supervising Direct Support Professionals (DSPs)

• Assist in recruiting and hiring DSPs and staffing homes in accordance with budgetary and licensing guidelines.
  • Schedule shifts, approve time sheets, conduct payroll process and review all for accuracy.
  • Schedule initial and on-going training and notify attendees of specifics, help monitor expiration dates of key training topics.
  • Address performance issues including progressive discipline processes are conducted in accordance with organizational policy.
• Implement employee recognition efforts.
• Serve as a mentor/role model to staff and individuals receiving services.
• Promote and model the feeling of trust, dependability, and stable work environment to encourage staff productivity

Implementation of Person Center Thinking/Practices

• Individualize services to meet the needs of the person as represented in the PCP requirements including daily observations.
• Support efforts towards Activities of Daily Living and that staff are trained in proper implementation.
• Emphasize individualized outcome achievements
• Participate in the Person-Centered Plan team for individuals supported as required.
• Include staff in discussion of progress of supported individuals at all times.

Medical and Health Services

• Work collaboratively and communicate with Clinical Coordinator on all medical and health services:
  • Ensure timely scheduling of medical appointments, arrange transportation and attend as needed.
  • Preventive health measures for each individual, including age appropriate tests that are conducted in a manner consistent with best practices to ensure people are as healthy as possible.
  • Coordinate lab results, coordinate professional/consultant referrals.
  • Ensure that all specialty recommendations are followed through on a timely manner; this includes (speech and language, occupational therapy, dental behavioral support, securing adaptive equipment, etc.)
  • Ensure Medical Administration protocols are followed.
  • Work actively with individuals in their efforts toward increasing independence towards self-administration of medication.
  • Address proactively any issues of individual comfort before, during and after all medical procedures.

Nutrition, Healthy Living, and Positive Self Image

• Implement appropriate nutrition, healthy meal planning, grocery purchasing, modified diet implementation, modified utensils as needed for each individual.
  • Monitor meal times which feature family-styled dining.
• Ensure individuals are appropriately groomed, wear age and weather appropriate attire and are engaged in good/effective hygiene practices.
• Ensure individuals are dressed appropriately in clothing that is clean, properly fitting, attractive, personalized, seasonal, and in good repair.
• Encourage opportunities for exercise and other physical activities for those who are interested or have physicians' orders to do so.

Community Connections and Celebrations

• Ensure a variety of community integration opportunities meet the needs of the individual and are documented appropriately.
• Recognizes formally and informally the achievements of individuals with meaningful age appropriate celebrations.
• Assist individuals in celebrating birthdays, holidays, and other special occasions.

Communication

• Display a positive image at all times within and outside the organization.
• Establish effective ongoing communication efforts to individuals, families, staff through conversations and routine staff meetings.
• Ensure staff speak in a positive manner using positive language.
• Maintain positive relationships with individuals, staff, families, and guardians.
• Review and maintain program communication logs.
• Communicate proactively with day programs and other services.
• Uses multiple communication forms to reinforce understanding (phone, e-mail, fax, written, and face-to face interactions).

Financial Services

• Facilitate access of personal funds for individuals. Accurate record keeping, safe keeping of funds, receipts, etc.
• Facilitate household petty cash funds.
• Operate program within designated budgetary guidelines.
• Ensure overtime is minimized and approved in advance by Director.
• Work actively to keep costs contained- includes utilities, groceries, etc.
• Turn in billing census sheets to appropriate Administrative Office by the 5th of the month, review for accuracy.
• Support individuals in learning how to budget their finances, and document support in clinical records.

Records Safety, Security, and Confidentiality (Quantitative Approach)

• Conduct monthly random clinical record audits to review, monitory and supervise staff documentation.
• Ensure all documents are correctly filed in the record.
• Collaborate with Clinical Coordinator to ensure that significant documents are updated in a timely fashion and filed properly.
• Ensure all staff observe principles of confidentiality and HIPPAA.
• Assist Clinical Coordinator in ensuring that all records meet compliance standards.

Behavioral Programming Implementation/Data Collection

• Ensure staff are trained in positive behavioral practices and emergency procedures.
• Ensure plans are implemented as written, data is collected, and data is shared with relevant professionals.
• Ensure all staff are trained on current behavioral plans and interventions.
• Provide relevant information to BMC, and other professionals as required.
• Be familiar with concepts of behavior/antecedent/consequence.

Rights, Respect, individual Advocacy

• Demonstrate and encourage respectful interactions at all times.
• Participate as needed in providing documents for Human Rights Committees.
• Ensure rights are protected/maximized and rights restrictions are minimized.
• Ensure staff are knowledgeable in their roles as advocates for Individuals.

Incident Reporting

• Ensure accurate and timely incident reporting and cooperation with all investigations both internal and external.
• Work with staff to understand their roles as mentors, teachers, and companions.
• Ensure staff are trained and utilize all current incident reporting forms (to include medication error forms).

Abuse/Neglect/Exploitation Prevention

• Assist staff in understanding their role as mandated reporters.
• Consistently monitor environments for abuse and neglect indicators.
• Support individuals in learning strategies to increase their health, personal and community safety.

Licensing/Monitoring/Funding/Accreditation Compliance

• Ensure all regulations are in compliance with the organizational and state standards.
• Ensure staff are familiar with organizational and state standards.
• Work cooperatively with Community Services Boards and agencies that have placed individuals in our programs.
• Collaborate with Director to provide follow-up and documentation related to responding to internal and external plans of correction.
• Work in partnership with Director to consistently monitor programs for compliance with licensure, Medicaid, human rights and other regulatory entities.

PHYSICAL REQUIREMENTS:

The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
• The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
• Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.
• Operating office equipment requiring continuous or repetitive hand/arm movements.
• The ability to remain in a sitting position for extended periods of time.
• Occasionally, ability to lift, carry, push, pull or otherwise move objects, including the human body.

Qualifications

REQUIREMENTS

• High School diploma with at least 5 years of experience working directly with people with intellectual or developmental disabilities; or an Associates degree in a human services field with at least 2 years of experience with people with intellectual or developmental disabilities; or a Bachelors degree in a human services field.
• The RC is responsible for the overall operation of assigned program sites. Specific work schedules for RCs are determined by the needs of the supported individuals and program. RCs will design their schedule in advance and gain approval from the Program Director. All schedules will contain appropriate supervision levels as defined in the person-centered plans and reflect the best interest of the people receiving support.
• RCs are scheduled to work 40 hour flex schedules each week to monitor program routines and individual progress. Schedules of the RC are to include weekly opportunities to observe and participate in the following:
  • Morning shift: Observation of morning routines and support with Activities of Daily Living, breakfast time, transportation, medication administration, day program or work routines, and collection of supporting documentation that verifies supports and training rendered.
  • Evening shift: Observation of evening routines and support with activities of dinner preparation and quality, showering time, medication administration, sleep routines, and collection of supporting documentation that verifies supports and training rendered.
  • Overnight Routine (to include overnight supervision and documentation)
  • Community outings
  • Weekend activities (once monthly, minimally )
• RCs are expected to:
  • Respond within one business day to emails and phone calls; during the week, including phone calls at night from staff to ensure programmatic efficiency and continuity.
  • Participate in weekend on-call rotation and submit a timely written report to the Program Director and Management team of significant events encountered during on-call rotation.
  • Ensure appropriate staffing ratios are present at all times and, in the event a DSP is unable to find proper coverage for a shift, the RC will work that shift or consult with the Program Director to obtain approval for the use of agency staff. Assist in routine supervision with the Program Director.
  • Attend and participate in trainings and meetings.

• Excellent Computer Skills in Microsoft Office and office products.
• Excellent written and verbal communication skills.
• Proven ability to for conflict resolutions
• Bilingual in any language a plus

EEO/AA

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