Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.
This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.
The primary focus of the Deskside /Tech Bar Technician is to ensure that the technology needs of our internal customers are being addressed, and any technical issues are resolved quickly, with an emphasis on proactive engagement to mitigate problems. All issues and requests are to be resolved within the agreed service level objectives and whenever possible, exceed agreed SLAs. Provide clear and timely communications to the Senior Supervisor /Lead, and supported customers, detailing resolution timelines.
This role also involves scheduled on-call after-hours support, as well as periodic off-site support, and home visits as needed. If issues cannot be resolved by the Deskside /Tech Bar Technician, they are responsible for engaging the appropriate Gap Tech teams, or vendors, in order to quickly and efficiently resolve outstanding issues.
There is a strong emphasis on partnership with the GapTech Engineering team to reduce the complexity of our systems and introduce scalable innovative technology. Contribute to establishing and delivering best practices that are implemented throughout the organization. Support the use of technology to enable seamless and successful integration of systems and solutions that consistently delight our supported business partners across Gap Inc.
Notice to applicants in San Francisco: Gap Inc. and its related brands will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. The Fair Chance Ordinance is provided here: English Spanish Chinese Tagalog
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.
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