Associate Manager - Customer Support
Uber Freight

Job Info

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What the candidate will do

• Proactively identifies and communicates issues and proposes and implements solutions for continuous improvement regarding processes, cost, service, and profitability.
• Establish and maintain effective customer relationships through professional and timely communications, and inquiry responses.
• Ensure CSS and Team Leaders achieve their goals and meet day-to-day operations’ needs.
• Coordinate Capacity assignment according to Customer’s requirements and needs with Procurement/Capacity team that meet Uber Freight’s financial and service expectations.
• Monitor the team’s performance.
• Secure and request automatization of rates in TMS.
• Ensure carrier performance meets customer expectations - Internal performance metrics.
• Make strategic transportation & volume commitment decisions with the Capacity and Sales team that positively impact Uber Freight profitability and/or customer costs.
• Communicate service issues to customers or UF management.
• Demonstrate ownership of assigned segments of business.
• Analyze customer and carrier data to identify cost-saving opportunities.
• Assists on onboarding processes for the new projects.
• Track volume and revenues on a weekly basis (Scorecards).

Basic Qualifications

• 3-4 years in Logistics and at least 1-2 year managing personnel.
• Negotiation skills.
• Bachelor’s degree.
• Advanced Spanish and English written, oral, and presentation communication skills

Preferred Qualifications

• Knowledge of the Freight Industry.
  • Importation and Exportation
• Reporting and Analytics (Ability to run BI reports, validate information; understand reports, and offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)
• Microsoft Excel— knowledge of Microsoft Excel, including but not limited to VLookup, Pivot Tables, and advanced formulas.

#IND23

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