Associate Examiner
Globe Life Inc.
Job Info
Job Summary
The Associate Examiner supports the claim operation by completing a wide variety of tasks designed to gather and organize claim information for processing by claim examiners. Key functions of this role vary as business needs dictate, but often include such tasks as mail sorting and preparation, claim indexing, customer contacts and check processing tasks.
Primary Duties & Responsibilities
- Sort, batch, and import claim documents received via electronic fax or mail for ingestion into OnBase document repository system
- Research to identify unmatched mail items and forward to the appropriate department or examiner
- Index new claims via RightFax or OnBase
- Support examiners by mailing correspondence,
- Contact policyholders for First Occurrence calls to explain how to file additional claims after initial benefit has been paid
- Complete the Check Pull report daily and process weekly interest report
- Process voids and stop-payments for claim checks
- Concurrently access multiple databases, software programs, and/or online tools to perform required job functions
- Attend and actively participate in departmental meetings, trainings, and coaching sessions
- Maintain high degree of quality control and validation of completed work
- Meet or exceed established standards for productivity and quality
- Maintain customer privacy and confidentiality in accordance with HIPPA standards
- Perform additional duties as assigned by management.
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