Associate Engineer I Tues-Sat 3pm-12am
Bell Techlogix, Inc.

Job Info

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Essential Functions:

• Analyze complex business problems as it relates to enterprise network infrastructure (systems, network, and security).
• Install and support Cisco and other firewall technologies.
• Set the scope and timelines of new projects to meet completion deadlines.
• Interface with all levels of employees, internally and within client businesses, to support program requirements (business owners, project managers, customer employees, and executive management).
• Write technical procedural documentation.
• Manage workflow of infrastructure tasks, automated events, and manager requests to ensure customer service level and KPI compliance.
• Maintain regular attendance.
• Other duties as assigned by management.

Required Education, Knowledge, and Experience:

• Associates Degree in Computer Science or related field preferred.
• A minimum of 2 years' support experience in computer and network systems environments.

• Knowledge of industry best practices and experience with physical and virtual systems, storage, network, and security troubleshooting.
• Must have the following certifications or obtain them within the first 3 months of employment:
  • ITIL Foundation certificate.
  • MTA: Windows Server Administration Fundamentals
  • Microsoft Certified: Azure fundamentals
  • Microsoft 365 Certified: Fundamentals
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
  • VMWare VCTA certificate
  • CCNA
  • Additional certificates as defined by supported accounts

Abilities and Skills:

• Ability to prioritize and manage competing demands and tasks, and successfully manage multiple engagements that may require additional resources.
• Attention to detail.
• Ability to identify and escalate process improvement recommendations.

Physical, Mental Requirements and Work Environment:

• Work on a computer 8+ hours per day.
• Listening and speaking on a phone for long periods of time.

Equipment Used:

• Computer
• Phone

Conditions of Employment:

• Must pass background check.
• Must pass pre-employment drug test.
• Must maintain required certification levels.

Equal Opportunity Employer - Disability and Veteran

This job has expired.