Associate Customer Service Representative, B2C (Full-time & Part-time)
Location: Kohler, WI **$500 Sign on Bonus** Work Mode: Hybrid Location: Kohler, WI Prefer Applicants within 150-mile radius of Kohler for onsite orientation and equipment pickup. Our next Orientation class is Monday, May 23rd. Opportunity KOHLER Co. Kitchen and Bath products division is very excited to expand our Customer Care team. We provide you the training and development you need to succeed from the safety of your own home during this uncertain time. We invite you to apply today to join our team starting on March 28th, with the possibility of working from home long-term. As an Associate Customer Service Representative, you will have the rewarding opportunity to assist customers with faucet and fixtures warranty claims, product installation and troubleshooting, pre-sale questions and order placement. Your goal as an Associate Customer Service Representative is to deliver world-class service and customer delight. You will spend a large portion of your day in phone conversations with residential and commercial customers, wholesalers, retailers, installers, and plumbers. How You Will Make an Impact · Effectively and empathetically assist customers over the phone. · Listen, assess, and resolve client needs. · Solve complex problems by identifying the root cause of issues and providing feedback. · Show patience and kindness to de-escalate concerned callers. · Work with a team in a diverse, professional call center environment. Our Customer Service Representatives · Are excited to learn new things. · Can actively listen and recognize the needs of clients. · Are resilient and can overcome challenges while remaining calm and patient. · Willingly accept coaching and feedback. · Are flexible and able to adapt based on business priorities and changing needs. · Are dependable and pride themselves on being present and punctual each day. · Receive Medical benefits, prorated paid vacation, and paid holidays after 30 days. · Participate in monthly rewards and recognition campaigns. · Have growth potential within the team and cross functional.
Skills/Requirements
Work from home requirements: Equipment provided! #LI-Hybrid
To fully demonstrate our commitment to the health, safety and wellbeing of our associates, we are requiring all U.S. based team members to be fully vaccinated against COVID-19 as a condition of employment beginning January 1, 2022. We believe this path forward further strengthens our workforce and the future growth and resilience of our company and community. Individuals with medical conditions or sincerely held religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
Why Work at Kohler Co.?
Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.
In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!
About Us
Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.
It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or veteran status. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.
We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .
Subscribe to job alerts and upload your resume!
*By registering with our site, you agree to our
Terms and Privacy Policy.