Associate Customer Service Rep, Business to Business (Remote) - (req41787)
Kohler Company

Job Info

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Associate Customer Service Rep, Business to Business (Remote)

Work Mode: Remote

Location: Remote

Opportunity

Provide world classcustomer service across Kohler and Sterling brands to internal and externalcustomers while maintaining a positive, problem-solving approach. Serves as themain point of contact for domestic wholesale, international, wholesale,e-Commerce, and retail customers. Adheresto policies and procedures for order processing and management within defined timeframes. Performs the followingresponsibilities within established policies, procedures, and parameters.

SPECIFICRESPONSIBILITIES

• Learns and understands basic Customer Service processes.
• Lead point of contact for domestic and international, retail, and/or e-Commerce customers.
• Maintain basic product and application knowledge is required to support order entry/management.
• Understands basic order fulfillment and physical distribution network principles.
• Learns, understands, and promotes self-service tools including KCIC, SharePoint, & EDI; effective at handling basic customer inquiries
• Receives, prioritizes, and responds to customer inquiries via phone, e-mail, and fax. Inquires may include: inventory checks, purchase order status checks, list price inquiry, and/or product questions, questions about claims and/or returns, special pricing agreements, quotes.
• Project Support as required by Supervisor/TeamLeader; focus areas include process improvement, cost reduction, and serviceimprovement initiatives.

• Within defined policies and procedures, the A-CSR is responsible for:
  • managing customer orders and claims, may include credit card transactions, changes, cancellations
  • clearing order error logs, addressing pricing, order protocol, and quote related issues

WorkFrom Home Requirements (equipment provided)

• Applicant will secure and be responsible for paying their own internet expenses.
• Daily access to hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service. Wired Ethernet connection that meets upload and download speed requirements as noted. Wi-Fi, dial up, satellite or cellular internet is not acceptable and cannot be used with Kohler systems.
• All applicants will be required to have a separate confidential and distraction free workspace with no background noises.
• Freedom from other responsibilities; you must be focused on delivering a world class service experience.
• Applicants will be required to work during their assigned shift time Monday - Friday between the hours of 7:00AM - 5:00PM. Closing shifts are required to stay online until 5:02PM.

RELATIONSHIPS ANDCONTACTS

• Supervisory Relationships:
  • Reports to Supervisor - Customer Service, B2B Operations
  • Accepts direction & feedback from Leadership team, peers, mentors
• Organization Relationships:
  • Occasional contact with Manager - Customer Service Operations
  • Frequent contact with Team Leaders - Customer Service, B2B
  • Interaction with Sales Organization via email including Sales Associates, Branch Managers, and Regional Directors
    
  • Interaction with other Supply Chain Functional areas including S&OP, Logistics, Traffic, and Supply Chain Services.

Skills/Requirements

• High school diploma or GED required, Associates or bachelor's degree preferred.
• A minimum of two years total work experience is required, - with 1+ years in Customer Service.
• Comprehension of Microsoft Office suite is required to be successful in this position.
• Completion of internal Brand Ambassador Program required within first 12 months of employment.

Tofully demonstrate our commitment to the health, safety, and wellbeing of ourassociates, we are requiring all U.S. based team members to be fully vaccinatedagainst COVID-19 as a condition of employment. We believe this pathforward further strengthens our workforce and the future growth and resilienceof our company and community. Individuals with medical conditions orsincerely held religious beliefs that prevent them from getting the vaccine mayrequest an exemption from the vaccine requirement.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .

This job has expired.