Position Summary
The Assistant Director of the Patient Access Center leads the transformation of the access center into a center of excellence for our patients and their families. Patients and their families are the reason we are here to serve our community, and we need a leader that is able to help transform our department to help support that vision. The primary goal is to ensure that our patients and their families have a positive experience in their appointment-scheduling journey. The Assistant Director of the Patient Access Center partners with various departments at all sites of The MFA and with counterparts at GW Hospital to create a roadmap for incredible scheduling experiences, this includes but is not limited to, patient service, training, quality management, telephony, and serving as a subject matter expert on call center and call center tools.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
Administration:
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