Assistant Banking Center Manager at La Mesa
Comerica

La Mesa, California

Posted in IT


This job has expired.

Job Info


Welcome!

We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special. Make your next career choice a confident one.

Qualifications

Position Qualifications

  • Bachelor's Degree from an accredited university OR 4 years of experience in Financial Services OR Associates Degree from an accredited college and 2 years of experience in management OR High School Diploma/GED and 4 years of experience in management
  • 1 year of experience in management with staff development OR 2 years of experience in Retail Personal Banking
  • 18 months of experience in Consumer/Business sales development
  • 1 year of experience utilizing Microsoft Office Products including Word, Excel and PowerPoint

Job Description

Assistant Banking Center Manager
The Assistant Banking Center Manager role will be responsible for contributing to the overall success of a Retail Banking Center by committing to banker readiness, conducting marketing activities leading to revenue growth in loans, deposits and noninterest income, contributing to a successful customer centric experience, proactively managing disciplined operational risk activities, while striving for excellence in execution in each of the mentioned areas. They will also provide effective leadership in all areas. This role's work schedule involves frequent evenings and Saturdays.

Position Competencies
Successful incumbents possess interpersonal savvy, can focus on the customer, have high decision quality, drive for results, direct others, motivate others, good presentation skills and process management.

Position Responsibilities:

Marketing Activities

  • Assists with coaching, executes and impacts the proactive marketing activities for the attraction, expansion, and retention of customers.
  • Completes assigned Daily Planning activities.
  • Provides effective New Customer Onboarding and Customer Engagement by routinely strengthening new and current customer relationships, introducing new and existing customers to Comerica's products and services, addressing customer questions, e.g., how-to use products and services and follows-up on a timely basis.
  • Participates in the acquisition of consumer and business clients through the effective use of targeted leads, self-sourcing new business and managing referral source relationships, and attracting new customers to Comerica.
  • Supports Portfolio Management efforts to retain, expand and increase the number of portfolio customers in the Banking Center.
  • Impacts revenue growth of the Banking Center.
  • Other duties as assigned.

Operational Risk

  • Ensures compliance with applicable federal, state and local laws and regulations; and Comerica policies and procedures.
  • Ensures completion of necessary compliance related training.
  • Ensures the Banking Center is Operating effectively within risk assessment and compliance standards.
  • Approves transactions within authority.
  • Other duties as assigned.

Customer Experience

  • Provides coaching assistance to others.
  • Able to assess needs and add value to customers and prospects.
  • Stays current, seeks to learn about new products, services, technologies and customer service tactics; assists others.
  • Educates and fulfills customer requests, routine and complex.
  • Resolves complex customer complaints.
  • Maintains and adds value to deepen existing relationships.
  • Provides transactional customer service, including but not limited to the following: Accept and process deposits, withdrawals and payments and handle other over the counter and mail transactions, as needed.
  • Impacts the customer experience by assisting others using defined customer experience guidelines and other customer experience behaviors and feedback as needed.
  • Other duties as assigned.

Partnership Activities

  • Assists with coaching and impacts the efforts that support Banking Center Collaboration.
  • Develops a relationship with the partner to support business development.
  • Proactively identifies opportunities to add value to customers by introducing them to partners.
  • Other duties as assigned.

Work Hours

8:30 am to 5:30 pm Mon-Thurs, 8:30 am to 6:30 pm Friday, some Saturday hours required; Full-time hours will be scheduled during the hours listed.

Minimum Salary Range

Maximum Salary Range

Work Location(s)

La Mesa

About Comerica

We know that our employees are critical to our overall success. We are dedicated to investing in their future to maintain long-term relationships for lasting commitments. One of the ways we do this is to offer a comprehensive package of compensation and benefits programs which are regularly reviewed to maintain them at competitive levels. Your salary will be commensurate with your work experience.

Upon offer, Comerica conducts a comprehensive background and fingerprint check.

NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned by the Business Bank, the Retail Bank, and Wealth Management. Comerica's more than 9,000 colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.


This job has expired.

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