Aprimo MRM Manager
Sogeti USA
Job Info
Sogeti is a leading provider of professional technology services, specializing in Application Management, Infrastructure Management and High-Tech Engineering. Sogeti offers cutting-edge solutions around Testing, Business Intelligence, Mobility, Cloud and Security, combining world class methodologies and the global delivery model, Rightshore®. Sogeti brings together more than 20,000 professionals in 15 countries and is present in over 100 locations in Europe, the US and India. Sogeti is a wholly-owned subsidiary of Cap Gemini S.A., listed on the Paris Stock Exchange.
At Sogeti USA, we are committed to building a long and enduring relationship with our employees and to creating an environment that rewards and empowers. Our mission is to constantly exceed our employees' expectations in the same way that we strive to exceed our clients' expectations. We offer an environment that celebrates innovation and helps you to achieve a good balance between your professional and personal life. We strive to be an employer of choice!
What You'll Do
Maintaining and monitoring of API integration between Aprimo and Salesforce including troubleshooting, system updates, quality assurance, version control, managing service outages and bug fixes.
Assisting users with accessing and organizing various data points - including but not limited to building various views, reports, and dashboards.
Creating and maintaining documentation at various communication levels including but not limited to technical, business oriented, user friendly, etc. Types of documents may include standard operating procedures, process flow diagrams, release notes, etc.
Development and maintenance of training videos, job aides, and knowledge base articles to teach best practices to users and end users alike. Conducting training sessions and/or seminars and recording training videos as needed.
User Profile Management - validate appropriate settings, including layout templates, job role, team assignments, license, access settings etc. Audit groups, teams and licenses assigned to terminated employees.
Project manage and assist in the design of solutions to meet the requirements of the marketing department and its users and end users.
Monitor the support queue and provide internal user support.
Ability to review and QA data from multiple systems with a high level of confidence and deep understanding of the impacts across those various systems; assist in user acceptance testing and quality assurance tests for new releases.
Proactively lead end user engagement with quarterly tips & tricks email newsletter, lunch-and-learn workshops, and status updates.
Ability and willingness to learn new technologies and methodologies.
Assist with maintenance of Confluence space dedicated to Aprimo.
3+ years Aprimo Productivity Management experience preferred
Aprimo certification preferred
Minimum education qualification
- Bachelor's Degree in Computer Science, Computer Engineering, MIS or related field.
- 401(k) Savings Plan- Matched 150% up to 6%. (Our 401k is in the top 1% of 401(k) plans offered in the US!)
- Medical/Prescription/Dental/Vision Coverage!
- Low-premium and deductible. Plan with free preventive care.
- $12,000 in Tuition Reimbursement
- 100% Company-paid mobile phone plan
- Personal Time Off (PTO)- Ensuring a balance of work and home life
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