Air Specialist
The Travel Corporation

Job Info

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About Us

The Travel Corporation (TTC) is a highly successful, privately owned and family run international travel group. TTC offers something for everyone. Our multi-award-winning portfolio ranges from luxury hotels and boutique river cruises, to independent holiday package companies and a variety of guided travel experiences. Our philosophy is simple - to create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. At the heart of everything we do is our passion to provide industry leading service and quality so that our guests can focus on the most important thing; the transformative and immersive travel experiences we offer around the world. We exist to create life-changing moments for every guest who travels with any of our 40 award-winning brands.

Position Summary

Handles incoming bookings and service inquiries for airline reservations using Company resources to provide complete and accurate air itineraries for all Travcorp USA Brands (AAT Kings, Brendan Vacations, Contiki Holidays, Insight Vacations, Luxury Gold, Trafalgar Tours, and Cost Saver).

Duties and Responsibilities

• Book applicable air itinerary in conjunction with scheduled tours to ensure accurate flight arrivals/departures as well as costing requirements within one hour of receipt of request.
• Read, understand, and apply contract bulk rules and restrictions including bulk fares, code-shares, routing requirements, ticketing deadlines, changes, and cancellations.
• Issue airline tickets according to airline and company policies and procedures. Ticket issuance includes Phase IV's and exchanges.
• Provide courteous and prompt response to e-mail, fax, and phone requests for air-programs information from internal and external customers.
• Courteously communicate with external customers to advise of applicable air itinerary changes resulting from an airline-initiated flight change.
• Process name corrections in Amadeus, and in-house systems requested by internal and external
• customers according to airline and company's policies and procedures within.
• Work within team to achieve performance standards for all brands and air department duties.
• Provide assistance over the phone for in-house reservation agents and managers.
• Process miscellaneous requests including seat assignments, special meals, and email confirmation requests.
• Process airline schedule changes and inform internal and external customers of changes.
• Process queues with efficiency and accuracy according to department protocol.
• Ability to keep open communication with other team members.
• Work directly with management on problem solving.
• Maintain the integrity of the company and our airline partners.
• Be available to work any shift during business hours including rotating weekends.
• Be available to work overtime when necessary.
• Other duties as required and assigned.

Qualifications

• 1 year in the travel industry preferred.

Work Location

• Cypress, CA office (Temporarily remote due to COVID-19)

The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state or local laws or ordinances.

The Travel Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

This job has expired.