Account Manager I
MMC

Job Info

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What can you expect?

Account managers develop and foster long-term relationships with a portfolio of customers, and are responsible for retaining, servicing and expanding key accounts. Understanding the importance of every customer interaction, they respond to queries about our products and services, investigate issues and communicate solutions to customers by phone, email, text, or web chat.

What is in it for you?

• A company with a strong brand and strong results to match
  
• Culture of internal mobility, collaboration and valued partnership with HR from the business
  
• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
  
• Competitive pay (salary and performance based bonus potential), Full benefits package - starting day one (medical, dental, vision, STI/LTI, life insurance, generous 401k match AND contribution)
  
• Flexible work opportunities for work/life balance
  
• Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan
  

We will count on you to:

• Answers inbound calls and makes outbound calls. Sends and receives emails and completes transactions.
  
• Responds to basic customer inquiries regarding products and services the Company offers.
  
• Researches customer inquiries and responds formally to correspondence, either verbally or in writing, utilizing all the resources necessary to provide an informed response to the customer.
  
• Requests additional/missing information from the customer via letter, text, or telephone call to answer customer inquiries.
  
• Documents client issues and escalates issues to appropriate parties to resolve.
  
• Navigate basic billing questions and escalates issues to appropriate parties to resolve.
  
• Issues Certificates of Insurance.
  
• Processes emails with minimal errors.
  
• Reviews and discusses basic loss runs and retention with customers. Escalates when needed.
  
• Offers additional policies, cross cross-sells when appropriate.
  
• Communicates professionally and provides direct feedback and support to peers when requested. Ex: AM Help Chat
  
• Maintains a minimum monthly status of "on track" performance in all assigned Key Performance Indicators (KPI): Quality, CSAT, CSAT Completion, Adherence, AAO, Grow and Retain, and Leadership.
  

What you need to have:

• HS diploma or GED
  
• 5+ years of client or customer service experience
  
• Property & Casualty license OR be able and willing to obtain within 30 days of hire (will require licensing in all 50 states within 90 days of hire)
  
• Proficiency with MS Office Suite
  
• Ability to work an 8 hour shift within the hours of operation; 7:00am - 6:00pm CT which includes Weekends
  

What makes you stand out:

• Organization and prioritization with the ability to multitask and work in a fast paced environment
  
• Proven sales ability in a phone based environment
  
• Ability to effectively build relationships and problem solve
  
• Keen attention to detail with a focus on accuracy
  
• Excellent verbal and written communication skills
  

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

If you have a need that requires accommodation, please let us know by contacting TANA@mmc.com

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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