Account Coordinator II
Hanes Brands

Winston-Salem, North Carolina

Posted in Retail

This job has expired.

Job Info


The Account Coordinator II is responsible for helping customers by entering and managing orders, answering questions and resolving issues. They will support our sales team's effort to service new and existing customers. Using strong problem-solving skills, they will ensure the accuracy of order to cash (price, terms, allowances) and strict deadlines are met. They will focus on delivering a great experience and building relationships with our customers and partners. They will maintain customer data, capture customer interaction and keep sales informed. They will leverage CRM data & history for more informed customer support.


  • Actively interface with internal (Marketing, EDM, SAP Team, IT, Credit, EDI, DC's, Logistics, Customer Ops) and external customers to resolve service-related issues for assigned accounts and provide all other appropriate information and reports
  • Intimate working knowledge of Microsoft Office, prior experience with a CRM, and applicable order processing systems including SAP
  • Manage order bank and resolve all applicable issues to meet order dates; issues include pricing, promotion, material set up, terms, fill rate issues etc.
  • Locate and resolve inventory issues when demand is over availability
  • Locate inventory and recommend inventory moves
  • Where applicable, track inventory and provide direction to DC's regarding casing
  • Seek out when/where to do product substitutions
  • Track orders from the DC to the customers using carrier websites
  • Execute all applicable reports to manage accounts and perform queries
  • Working knowledge of Routing and Vendor guides
  • Understand, monitor, and ensure compliance to all policies, procedures and audit requirements, both customer's and HBI's
  • Conduct necessary research to understand and resolve customer chargebacks, RMA's and credit requests
  • Where applicable, act as liaison between DC's, freight forwarders, and customers
  • Act as a brand ambassador and knowledge source when it comes to our company values, product and operational policies and procedures
  • Provide input for all process improvements and support all team building initiatives
  • Participate in cross functional teams and provide customer/order management expertise
  • Manage return and credit requests
  • Manage any other administrative functions for the department as deemed necessary by management to support the department as a whole
  • Some travel and weekend work required


Qualifications (minimum) required to fulfill the responsibilities in an acceptable manner:
  • Education/Degrees: High School diploma
  • Years of experience: Minimum of 3 years of customer service experience
  • Required travel: Occasional
Preferred experience, skills, and education that are not required for job but beneficial to role (i.e. bi-lingual):
  • Prior distribution, credit, logistics, or supply chain experience a plus
Competencies or behavioral characteristics required to accomplish primary accountabilities of job:
  • Very good written and verbal communication skills
  • Ability to grasp numerous processes/systems
  • Little/no assistance in follow up and reporting
  • Little/no assistance needed in problem solving and in gathering and analyzing facts
  • Little/no assistance needed in making decisions and determining the appropriate time to act vs. ask for guidance
  • Demonstration of appropriate sense of urgency
  • Manage multiple priorities and deadlines
  • Ability to take risk and knows when ok to step outside boundaries
  • Can follow scripts for system testing
  • Develops strong network of resources and contacts at various levels and across departments with little guidance
  • Actively seeks feedback from others and strives to modify behavior non-defensively
  • Consistently calm and even tempered in high pressure situations
  • Understands how one's plans, actions, decisions impact the business
  • Offers up solutions for long-term and short-term fix
To qualify, applicants must be legally authorized to work in the United States and should not require now, or in the future, sponsorship for employment visa status.

EOE/AA: Minorities/Females/Veterans/Disabled.

Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly:

Telephone: 877.999.5553


This job has expired.

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