Account Associate - MTU - Remote Denver, CO
Lumen

The Role

As a Lumen Account Associate - MTU Hunter, you will be responsible for cold calling and prospecting, both on the phone and face-to-face, in a high activity sales model. You will manage and develop sales funnel and proactively monitor sales activity against assigned quota. You will provide exceptional customer service to all customers, both internal and external.

The Main Responsibilities

• Activate the sales strategy for the market area
• Responsible for cold calling and prospecting, both on the phone and face-to-face, in a high activity sales model
• Daily/weekly business reporting and accurate documentation of sales activity are required.
• Acquire and integrate industry knowledge related to general trends, emerging technologies, & competitors
• Use a consultative sales approach to understand customer's business needs, issues, strategies, and priorities to deliver a value-adding business solution
• Manage and develop sales funnel and proactively monitor sales activity against assigned quota
• Become an expert in the competitive environment and be able to communicate regarding competitive offerings while effectively positioning Lumen as the best technology choice for assigned prospects/customers
• Provide exceptional customer service to all customers, both internal and external.  Complete daily activity logs, sales reports, etc.
• Consult with customers to gather information and make recommendations for their communication and entertainment needs
• Manage mileage and expense reports within allocated budget
• Develop proficiency in assigned product sub-set into your assigned Multi-tenant unit (MTU) buildings
• Become proficient in systems, use cases, and product offers for sales quoting and ordering
• Consult, multi-task, and problem solve with the customers which includes handling customer concerns
• Maintain and improve speed, accuracy, and quality results by adhering to standards and guidelines
• Participate in community and industry-related events to further develop the opportunities to procure new business

What We Look For in a Candidate

• Bachelor's degree (preferred but not required) or equivalent education with typically 1+ years' sales experience
• Possess excellent communication skills and can develop and deliver meaningful and concise presentations
• Able to execute with a high level of ethics and integrity in a challenging and ever-changing environment
• Self-motivated and highly disciplined
• Have the positive attitude, energy and determination required to translate daily customer interactions into new sales
• Possess a strong knowledge to overcome customer objections
• Ability to analyze, comprehend, and translate numbers and reporting into actionable plans to meet or exceed monthly sales quota
• Valid driver's license and satisfactory driving record required

What to Expect Next