Academic Records Counselor
Southern Methodist University Inc

Job Info

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Description

Hourly Range:

$19.50/hour

About SMU

SMU's more than 12,000 diverse, high-achieving students come from all 50 states and 90 countries to take advantage of the University's small classes, hands-on research opportunities, leadership development, community service, international study and innovative programs. The University offers a strong foundation in the humanities and sciences and undergraduate, graduate and professional degree programs through eight schools.

Now in its second century of achievement, SMU is increasingly recognized for the ways it supports students, faculty and alumni as they become ethical leaders in their professions and communities. On the most beautiful college campus in the country, SMU Mustangs are energized by unbridled opportunities - from teaching, learning and research to creativity, performance and athletic endeavor.

About the Position:

The Academic Records Counselor is responsible for maintaining academic records including: processing grade changes, AP credit, and transfer coursework. The counselor also interprets policies related to academic records, counsels students with regard to their academic records, and handles incoming requests for transcripts and enrollment verifications. Maintains degree and diploma tracking for designated schools. The counselor works closely with academic records offices and students to apply policies and implement procedures within those policies.

Essential Functions:

• Process grade changes, academic suspension/dismissals, Academic Forgiveness, pass/fail agreements, grade replacement repeats and grade average repeated courses, third party request forms, and Advanced Placement credits.
  
• Maintain and interpret transcript notes on student academic records. Interpret academic records and policies for students, faculty, academic dean/dept staff, and alumni.
  
• Maintain degree and diploma tracking for designated schools.
  
• Assist with all aspects of graduation as requested.
  
• Prepare and/or distribute transcript and certification requests and follow-up with customers as needed. Check and verify accuracy of student records for transcripts and request changes as appropriate.
  
• Manage transfer caseload by processing external transfer credits for prospective, continuing, and readmitted students. Proofread and verify transfer credit entries, maintain transfer records, and follow-up with academic schools as needed. Input preliminary transfer credit evaluations for the academic departments, Verify all transcripts are received for matriculated transfer students.
  
• Provide customer service for all visitors at Service Counter.
  
• Serve as part of the Academic Ceremonies team. Attend all division and team meetings. Attend staff development and training activities as appropriate. Support other Registrar and Enrollment Services programs as requested.
  

Qualifications

Education and Experience:

High school diploma or equivalent is required. Bachelor's degree is preferred.

Two years professional work experience is required. Work experience in a college/university environment is preferred.

Prior experience working directly with customers/clients is required.

Experience working with student, patient or client records is preferred.

Proficiency in MS Word and MS Excel is required. Must have the ability to learn new software.

Experience with PeopleSoft is preferred.

Knowledge, Skills and Abilities:

Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills.

Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills.

Candidate must be able to handle information with complete confidentiality and professionalism.

Must have excellent interpersonal skills. A strong customer service orientation is essential.

Must be willing and able to work three weekends and four evenings a year for ceremonies. Other extended hours as needed by workload and projects.

Physical and Environmental Demands:

• Sit for long periods of time
• Bend
• Handle objects (dexterity)
• Stand

Deadline to Apply:

Priority consideration may be given to submissions received by: February 11, 2022

Deadline to Apply: February 18, 2022

EEO Statement:

SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. The Executive Director for Access and Equity/Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205, 214-768-3601, accessequity@smu.edu.

Benefits:

SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.

SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.

The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.

This job has expired.